Refund policy

The CLIENT has the possibility of making returns of products received in poor condition, either due to defects or factory defects, (provided that said defects were not due to improper handling or use by the CLIENT), or that have been damaged. in the transport.

In the event of a defective product, the OWNER OF THE WEBSITE is liable for any lack of conformity that manifests itself within a period of two years from delivery. The consumer and user must inform the OWNER OF THE WEB of the lack of conformity as soon as they become aware of it.

In cases where the CLIENT considers that at the time of delivery of the product does not comply with the provisions of the contract, they must contact THE OWNER OF THE WEB as soon as possible by email contact@sayakocosmetics .com, providing the product data, verifying the defect/damage by sending photographs in which it is verified that the product is really damaged, deteriorated or defective.

The WEBSITE OWNER only accepts returns of products purchased on the Website without unsealing, that have not been tampered with or that are defective, within a maximum period of 14 days from the date of delivery of the merchandise.

It is not a condition that the products are returned in their original packaging. THE OWNER OF THE WEBSITE informs the CUSTOMER that if the products are not returned in the same original packaging, the goods may suffer a depreciation.

The expenses caused by the transport to return the product will be borne by the CLIENT, except in the case of a product factory defect.

Once the original merchandise is received, its status will be checked and THE OWNER OF THE WEBSITE will notify the CUSTOMER by email if he or she is entitled to exchange for a new product or refund the money.

However, we may withhold the refund until we have received the goods, or until the CLIENT has presented proof of the return of the products, depending on which condition is met first.

If, on the contrary, once the merchandise has been received and THE OWNER OF THE WEBSITE has examined it and accepted the return, the CLIENT will be notified by email, proceeding to return the amounts paid by the CLIENT through the same means. payment method you used to purchase within 7 business days.

To find out the procedures that must be followed to return a product damaged during shipping, incorrect or defective, you can contact our CUSTOMER SERVICE AND AFTER-SALES SERVICE directly by email at

Click here to download the claim sheet.