Shipping Policy

How do shipments work for the Iberian Peninsula (Spain and Portugal) and the Balearic Islands?

You want to receive your order as soon as possible, right? Well, that's what we're here for! In
Sayako Cosmetics, we want you to enjoy the experience, so we've made the process quick and convenient. Therefore, we have several warehouses in Spain where we keep our products in stock so that we can ship them from there. In this way, when you place an order, we will send it to you through an express courier service (SEUR) from one of those warehouses. In other words, if you place an order from mainland Spain, Portugal and the Balearic Islands, you will receive them through SEUR with its delivery service in 24/48 hours.
In order for us to send it to you the same day, you must place the order before
1:00 p.m. (mainland Spain time) on weekdays. if you place your order
after 1:00 p.m., we will send it to you the next business day. Likewise, it must be taken into account that, on occasion, eventualities or incidents of force majeure outside of Sayako Cosmetics may arise that cause the delivery to take longer than usual.
Regarding shipping costs, it is totally FREE.

What about shipments outside mainland Spain and internationally?

Do you live outside the peninsula or Spain? At the moment deliveries are only for the Balearic Islands and European countries. The delivery time will be a little longer, although it depends on the destination where you are. To give you an idea, delivery is usually made from 2 to 7 business days in European countries.
As for the shipping costs, these are calculated automatically on the page
of the order according to the country of destination. But do not worry! You will be able to see the shipping price before having to confirm the order.

On the other hand, if the amount of your order exceeds €50, shipping to the EU is completely FREE!

How is the delivery of the order?

As soon as we ship your order and it leaves the warehouse, we will send you the confirmation
via email. In it, we will include the tracking number and a
link from which you can see where your articles are going. You can also track your shipment from your account on our website!
You will receive it at the address you indicated on the purchase page and, upon receipt, the person who picks it up must sign a confirmation delivery note (the carrier will tell you what to do). However, before signing, check that the package has no damage or flaws. If it did, you must attest to it on the delivery note.
On the day of delivery, try to be available by phone in case the courier has to contact you (they may not be able to enter the portal or urbanization, the bell may not work, etc.). If, for whatever reason, there is no one to pick up the order at the time of delivery, nothing happens. The carrier will call you at the telephone number you indicated on the purchase page to set a second delivery date or leave a notice at the indicated address.
In case you are also absent on the second delivery attempt, the
carrier will leave your order in the nearest delegation so you can go to
pick it up. Of course, do not take too long since, after 10 days, they will return it to us and you will have to pay the shipping costs again so that we can send it again.

Is it possible to collect the order at a collection point?

Of course! If it is more convenient for you to receive it at a collection point
SEUR, you can do it. You just have to enter, on the SEUR website, the number
of shipment that appears in the mail that we sent you. There, you can choose the “pickup point” option and select the one that best suits you.

I have entered my delivery address wrong, what can I do?

Our advice is that you always check the delivery address and make sure that all the details are correct before confirming the order. This is because, although it is possible to change the address once the order has been placed, doing so incurs an extra shipping cost.
If, after placing the order, you realize that there is an error in the address,
contact us as soon as possible with an email to so we can make the change. Keep in mind that this could delay the delivery between 24 and 48 hours. So check everything very well before confirming!


The CUSTOMER has the possibility of making returns of products received in poor condition, either due to tare or factory defect, (provided that said defects were not due to improper handling or use by the CUSTOMER), or that have been damaged. in the transport.

In the event of a defective product, the OWNER OF THE WEBSITE is responsible for any lack of conformity that becomes apparent within a period of two years from delivery. The consumer and user must inform the WEBSITE OWNER of the lack of conformity as soon as they become aware of it. 

In cases where the CUSTOMER considers that at the time of delivery of the product it does not comply with the provisions of the contract, they must contact THE OWNER OF THE WEB as soon as possible through the email contact@sayakocosmetics .com , providing the product data, verifying the defect/damage by sending photographs in which it is verified that the product is really damaged, deteriorated or defective.

The OWNER OF THE WEB only accepts returns of products purchased on the Website without unsealing, that have not been tampered with or that are defective, within a maximum period of 14 days from the date of delivery of the merchandise.

It is not a condition that the products be returned in their original packaging. THE OWNER OF THE WEBSITE informs the CLIENT that if the products are not returned in the same original packaging, the goods may suffer a depreciation.

The expenses derived from the transport to return the product will be borne by the CUSTOMER, except in the case of a product manufacturing defect.

Once the original merchandise has been received, its status will be checked and THE OWNER OF THE WEB will notify the CUSTOMER by email if he has the right to exchange for a new product or a refund of the money.

However, we may withhold the refund until we have received the goods, or until the CUSTOMER has presented proof of the return of the products, depending on which condition is met first.

If, on the contrary, once the merchandise has been received and THE OWNER OF THE WEB has examined it and accepts the return, the CUSTOMER will be notified by email, proceeding to return the amounts paid by the CUSTOMER through the same means payment method you used for the purchase within 7 business days.

To learn about the procedures to be followed for the return of a product damaged during shipping, incorrect or defective, you can directly contact our CUSTOMER SERVICE AND AFTER-SALES SERVICE through the email

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